Part A – Website Use
This website and its content are owned by Handy Ma’am. By using this site, you agree to the following:
The content of this site (text, images, logo, and design) is the property of Handy Ma’am and must not be copied, reproduced, or used without permission.
We are not responsible for the content of any third-party websites linked from this site. Use of those sites is at your own risk.
We take care to keep this site accurate and up to date, but we make no guarantee that all information will always be error-free or complete.
Use of this site is at your own risk. We are not liable for any loss or damage caused by use of, or reliance on, the information provided here.
Part B – Booking Terms & Conditions
These Terms and Conditions (“Terms”) set out the agreement between you (“the Customer”) and Handy Ma’am Ltd (SC765318) (“we”, “us”, “our”) for the provision of joinery and home improvement services. By booking a job with us and/or paying a deposit, you agree to be bound by these Terms.
Section 1. Bookings and Deposit:
A job is only confirmed once the deposit specified in your quote has been paid.
Dates are not held without a deposit and may be offered to other customers if payment is not received.
The deposit amount will be confirmed in writing before work is scheduled.
Section 2. Payment Terms Materials:
In most cases, the cost of materials will be added to the final invoice. Where the cost of materials is significant, we may request an additional payment upfront to cover these costs. Any such requirement will be confirmed in writing before work begins.
Labour: For jobs lasting longer than one week, labour completed will be invoiced weekly and must be paid at the end of each week.
Final Balance: The remaining balance, including materials, is due on the day the job is completed. An invoice will be issued the same day (or within 24 hours) to confirm the amount.
Methods of Payment: Payments can be made by bank transfer, cash or PayPal. If you choose to pay via PayPal, a 2.9% transaction fee will be added to your invoice to cover PayPal charges. We do not accept cheques.
Section 3. Late Payment and Non-Payment:
If payment is not received within 3 days of the job completion date, a late fee of £25 or 3% of the outstanding balance (whichever is greater) may be applied.
We may also charge interest on overdue amounts at 2% per month until paid.
Where payments remain outstanding, we reserve the right to:
Pause or withhold further work,
Remove unfixed materials, and
Refer the account to a collections agency for recovery of the balance (including any associated costs).
Section 4. Cancellations and Rescheduling:
30+ days’ notice: Full refund of the deposit.
14–30 days’ notice: 50% refund of the deposit.
Less than 14 days’ notice: Deposit is non-refundable.
Rescheduling within 14 days of the start date may incur a rescheduling fee, based on the size of the job. We will always try to offer the earliest available alternative date.
To cancel or reschedule, you must email hello@handymaam.co.uk with your name, job date, and request.
Section 5. Additional Work and Scope Changes:
Any work requested outside of the agreed quote will be priced separately and confirmed in writing before it is carried out.
Additional time or materials required due to changes in scope may result in revised costs.
Section 6. Customer Responsibilities:
You must ensure safe access to the property and a clear work area on the agreed start date.
Delays caused by lack of access, unsafe conditions, or site not being ready may be chargeable.
We are not responsible for delays caused by circumstances outside our control (e.g. supplier issues, extreme weather).
Section 7. Defects and Issues:
If you identify any issues with the completed work, you must notify us in writing within 3 days of completion. We will assess and, if appropriate, rectify the issue.
This clause does not affect your statutory rights.
Section 8. Consumer Rights:
Nothing in these Terms affects your statutory rights under consumer law.
Section 9. Governing Law:
These Terms shall be governed by and construed in accordance with the law of Scotland. Any disputes shall be subject to the exclusive jurisdiction of the Scottish courts.
